We take the privacy of visitors seriously. This Privacy Policy sets out, in plain language, what personal information we collect, why we collect it, how we look after it and the choices and rights you have. It applies to information processed by Dynamglow in connection with this website and our community cycling activities.
1. Who we are
Dynamglow organises group cycling rides and publishes general informational content for riders in and around Birmingham. For the purposes of data protection law, we act as the data controller for the personal information described in this policy. You can reach us using the details below.
- Trading name: Dynamglow
- Address: Moor St, Birmingham B5 4BU, United Kingdom
- Telephone: +44 121 632 1526
- Email: admin@dynamglow.world
If you have any question about how your information is used, please get in touch and we will do our best to help.
2. Scope of this policy
This policy covers personal information collected through the contact form on this website, through telephone enquiries and through any correspondence you send us. It does not cover third-party websites that may be linked from our pages; those sites have their own privacy practices, and we encourage you to read them.
By using this website or contacting us, you acknowledge the practices described here. If you do not agree with this policy, please refrain from submitting personal information to us.
3. Information we collect
We aim to collect only what we need to answer your enquiry and to run our rides responsibly. Depending on how you interact with us, this may include:
3.1 Information you give us
- Your name, so we know how to address you.
- Your email address, so we can reply to your message.
- The content of your message, including any details you choose to share about the rides you are interested in.
- A record of your consent to be contacted in reply to your enquiry.
3.2 Information collected automatically
When you visit the website, limited technical information may be recorded by our hosting infrastructure, such as your browser type, approximate region and the pages you view. Where this involves non-essential cookies, we only set them with your permission, as explained in our Cookie Policy.
We do not ask for, and request that you do not send us, special category data such as information about health, beliefs or other sensitive matters. Our content is general and informational and does not require such details.
4. How we use information
We use the information described above for clearly defined purposes:
- To respond to your enquiry and send the route notes or meeting points you requested.
- To keep a basic record of correspondence so we can follow up accurately.
- To understand, in aggregate and with your permission, how the website is used so we can improve it.
- To meet legal or regulatory obligations where these apply.
We do not sell your personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects.
5. Legal bases for processing
Under the UK General Data Protection Regulation, we rely on the following legal bases:
- Consent — when you submit the contact form and tick the consent box, or when you allow non-essential cookies. You may withdraw consent at any time.
- Legitimate interests — to respond to enquiries you initiate and to keep our website secure and functional, balanced against your rights and freedoms.
- Legal obligation — where we must retain certain records to comply with applicable law.
6. Sharing your information
We keep your information within our organisation wherever possible. We may share it in limited circumstances:
- With trusted service providers who help us operate the website or manage email, acting only on our instructions and under appropriate agreements.
- Where we are required to do so by law, regulation or a valid legal request.
- To protect the rights, safety or property of our riders, the public or ourselves.
Any provider we use is expected to apply suitable safeguards. Where information is processed outside the United Kingdom, we take reasonable steps to ensure it receives a comparable level of protection.
7. How long we keep data
We keep personal information only for as long as it is needed for the purpose it was collected. As a general guide:
- Enquiry correspondence is normally retained for up to 24 months after our last contact, then deleted or anonymised.
- Records we are legally required to keep are retained for the period set by the relevant law.
- Aggregated, non-identifying website statistics may be kept for longer, as they do not identify you.
When information is no longer required, we take reasonable steps to delete it securely.
8. Security measures
We apply organisational and technical measures designed to protect personal information against loss, misuse and unauthorised access. These include serving the website over secure HTTPS connections, limiting who can access correspondence and reviewing our practices from time to time. No method of transmission or storage is completely secure, but we work to maintain appropriate protection in proportion to the information we hold.
9. Your rights
Subject to certain conditions, data protection law gives you the following rights:
- Access — to ask for a copy of the personal information we hold about you.
- Rectification — to ask us to correct information that is inaccurate or incomplete.
- Erasure — to ask us to delete your information where there is no continuing reason to keep it.
- Restriction — to ask us to limit how we use your information in certain situations.
- Objection — to object to processing based on our legitimate interests.
- Portability — to ask for your information in a portable format where applicable.
- Withdraw consent — to withdraw consent at any time, without affecting earlier processing.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will reply within the timeframe set by law.
10. Cookies
This website uses strictly necessary cookies to function and, with your permission, analytics and marketing cookies. You can manage your choices through the cookie banner at any time. Full detail is provided in our Cookie Policy.
11. Children
This website and its content are intended for a general adult audience. We do not knowingly collect personal information from children. Younger riders are welcome to take part in suitable rides when accompanied and supervised by a responsible adult, who should manage any correspondence with us.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the review date shown at the top of this page. We encourage you to read this policy periodically so you stay informed about how we handle personal information.
13. Contact and complaints
If you have a question or concern about this policy or how we handle your information, please contact us first so we can try to resolve it:
- By post: Moor St, Birmingham B5 4BU, United Kingdom
- By telephone: +44 121 632 1526
- By email: admin@dynamglow.world
- Through our contact page
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection in the United Kingdom.